Accounts
Login, verification, and password issues
Support for sign-in problems, email verification, password reset issues, and locked access flows.
Fast paths for account, Premium, safety, and app help.
This is the official support destination for eFCOM. Use it for App Store Connect, user support links, and review notes.
Premium
Subscriptions and billing help
Guidance for Premium access, renewal state, entitlement sync, and store-managed subscription questions.
Safety
Reports, moderation, and trust
Questions about reports, account restrictions, harmful content, and enforcement outcomes.
How to contact support
Email us at efcomofficial@gmail.com. When possible, include the email linked to your eFCOM account and a short description of the issue you are facing.
Before you email
Account email
Include the email address linked to your eFCOM account so we can understand the request faster.
Problem summary
Tell us whether the issue is about login, Premium, notifications, moderation, content, or account deletion.
Useful detail
Include screenshots, device type, or what you already tried if it helps explain the problem clearly.
Common support areas
- Verification emails or password reset links not behaving as expected.
- Premium access not reflecting properly after purchase, renewal, or restoration.
- Notification, chat, or presence issues that continue after basic retry steps.
- Appeals, moderation questions, harmful content concerns, or abuse-related reports.
Delete account help
If you need account deletion guidance, use the in-app deletion flow or review the full instructions at efcomapp.com/delete-account.